MYTUTORPOD INC. and our affiliates and subsidiaries (“MYTUTORPOD” or “Company” or “We”) respect your privacy and are committed to protecting it by complying with this policy.Because MYTUTORPOD is a learning environment for children, we take extra precautions to protect their privacy, especially for children under the age of 13. (See CHILDREN UNDER THE AGE OF 13)
INFORMATION WE COLLECT ABOUT YOU
We collect and use several types of information from and about you, including:
Personal information, that we can reasonably use to identify you directly or indirectly, such as your name, mailing address, e-mail address, telephone number, Internet protocol (IP) address used to connect your computer to the Internet, username or other similar identifier, and any other identifier we may use to contact you (“personal information“).
Non-personal information, that does not directly or indirectly reveal your identity or directly relate to an identifiable individual, such as demographic information, or statistical or aggregated information. Statistical or aggregated data does not directly identify a specific person, but we may derive non-personal statistical or aggregated data from personal information. For example, we may aggregate personal information to calculate the percentage of users accessing a specific feature.
Sensitive Data, to assist with learning, parents may voluntarily disclose sensitive information such as health or disability information in forms or letters addressed to teachers. Parents can also enroll their children in specific classes for disabled youngsters. Teachers and Learners are not permitted to engage in conversations that may elicit or result in the disclosure of sensitive information.We may ask a Parent to provide us a copy of age-identifying documents, such as a Learner’s birth certificate, passport, or driver’s license, if we think a child is above 18, for the protection of other Learners. This document might reveal sensitive information including full dates of birth, birthplaces, and government ID numbers. We do not keep track of anything except the month and year of birth.We may also acquire sensitive criminal history information about Teachers when we receive background reports.
Technical information, including your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, or information about your internet connection, the equipment you use to access our Sites, and usage details.
Required Personal Data, Teachers are also required to let us access Personal Data relating to background checks. Teachers are also required to have their cameras on while teaching a live class. Learners are required, subject to authorized exceptions, to have their video enabled at least at the start of class to verify their identity to protect the safety of other Learners. You may decline to provide certain Personal Data.
Non-personal details about your Website interactions, including the full Uniform Resource Locators (URLs), clickstream to, through and from our website (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, or any phone number used to call our customer service number.
HOW WE COLLECT INFORMATION ABOUT YOU
We use different methods to collect your information, including through:
Direct interactions with you when you provide it to us, for example, by filling in forms or corresponding with us by phone, email, or otherwise.
User contributions. You may also provide information for us to publish or display on public Sites areas or transmit to other Sites users or third parties.
Automated technologies or interactions, as you navigate through our Sites. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
Content and Files,Classes for which you have enrolled.Video of your image and audio of your voice during classes which are automatically recorded.Content and communications that you may include or upload like your profile photo, and photos, documents, and messages you share with the class or groups.Your voluntarily provided profile picture or your Facebook picture linked to your account.Information voluntarily provided in the “about me” section of your profile.Information voluntarily provided through reviews.Information Teachers provide to let us run background checks and background check reports we receive from third parties.Notes you provide to Teachers about yourself or your Learner when enrolling a Learner in a class.
Information You Provide to Us
The information we collect directly from you on or through our Sites may include:
The technologies we use for this automatic data collection may include:
Flash Cookies. Certain features of our website may use local stored objects (or Flash cookies) to collect and store information about your preferences and navigation to, from, and on our website. Flash cookies are not managed by the same browser settings that are used for browser cookies. For information about managing your privacy and security settings for Flash cookies.
Web Beacons. Pages of our website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).
We do not control these third parties’ tracking technologies or how they are used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.
HOW WE USE YOUR INFORMATION
We use information that we collect about you or that you provide to us, including any personal information:
To present our Sites and its contents to you.
To provide you with information, products, or services that you request from us.
To fulfill the purposes for which you provided the information or that were described when it was collected, or any other purpose for which you provide it.
To provide you with notices about your account including expiration and renewal notices.
To carry out our obligations and enforce our rights arising from any contracts with you, including for billing and collection or to comply with legal requirements.
To notify you about changes to our Sites or any products or services we offer or provide though it.
To improve our Sites, products or services, marketing, or customer relationships and experiences.
Conduct backgrounds check if you are Teacher.
For any other purpose with your consent.
We combine data we collect from different sources to achieve these purposes and to give you a more seamless, consistent, and personalized experience.
MYTUTORPOD allows teachers to examine recordings of their courses and utilize them to enhance their curriculum and lessons. They may also share the recordings with parents and learners. MYTUTORPOD may also use class recordings to offer feedback to teachers, as well as for customer service and compliance.
DISCLOSURE OF YOUR INFORMATION
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
We may disclose personal information that we collect, or you provide as described in this
To our subsidiaries and affiliates.
In accordance with applicable law, to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of MYTUTORPOD’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by MYTUTORPOD about our customers and users is among the assets transferred.
Teachers may obtain some Personal Data of Parents and their Learners, including classes their Learner has taken, if they sign up. We do provide instructions and limitations on how they can use personal data. We represent our teachers as limited agents. Please keep in mind that in certain circumstances, a “Teacher” is actually an organization, group, or team of teachers (a “Teacher Organization”). In such instances, access to class recordings may be granted to the whole Teacher Organization, rather than to a single individual Teacher.
To advertisers and advertising networks that require the information to select and serve relevant advertisements to you and others. We do not disclose data about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 400 women between 30 and 45 have clicked on their advertisement on a specific day). We may also use such aggregate information to help advertisers target a specific audience (for example, men in a specific location). We may make use of the personal information we have collected from you to enable us to display our advertisers’ advertisement to that target audience.
To contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Sites improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.
For any other purpose disclosed by us when you provide the information.With your consent.
We may also disclose your personal information:
To comply with any court order, law, or legal process, including to respond to any government or regulatory request, in accordance with applicable law.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of MYTUTORPOD, our customers, or others. (This includes exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.)
TRANSFERRING YOUR PERSONAL INFORMATION
We may transfer personal information that we collect or that you provide as described in this policy to contractors, service providers, and other third parties we use to support our business (such as analytics and search engine providers that assist us with Sites improvement and optimization) and who are contractually obligated to keep personal information confidential, use it only for the purposes for which we disclose it to them, and to process the personal information with the same standards set out in this policy.We may process, store, and transfer your personal information in and to a foreign country, with different privacy laws that may or may not be as comprehensive as Canadian law. In these circumstances, the governments, courts, law enforcement, or regulatory agencies of that country may be able to obtain access to your personal information through the laws of the foreign country. Whenever we engage a service provider, we require that its privacy and security standards adhere to this policy and applicable Canadian privacy legislation.You are welcome to contact us to obtain further information about Company policies regarding service providers outside of Canada. (See Contact Information and Challenging Compliance)(By submitting your personal information or engaging with the Sites, you consent to this transfer, storage, or processing.)
Publicly Posted InformationYou may be able to share Personal Data, including communications, with third parties, including with the general public, through use of our Site. When you do so we ask that you avoid sharing Personal Data and do not share sensitive Personal Data.We expect everyone to respect the privacy of others and follow our community standards, and other guidelines and restrictions on posting and sharing activities, such as sharing private materials, communications, or information, or sharing other Personal Data about others that may cause harm, embarrassment, or conflict. You should not encourage your Learners or other Learners to reveal any Personal Data about Learners or their families.
User Profile: As a user of our Services, you will have a user profile that will be publicly available to all users of the Services (the “User Profile”). You are not required to include any Personal Data on your User Profile. But you will have the option to include a variety of types of Personal Data in your User Profile, which may include your first name, last name, biographical information, geographical location, and avatar or personal photograph.Any information published in your User Profile becomes available to the public. After publishing, we have no control over how such information is used or its further dissemination. We urge you to think carefully about what, if any, Personal Data you include in your User Profile.
Online Classrooms and Pages: If you are Teachers leading our online classes, you may publicly display and share your video and photographic image, name and/or username and certain other information, such as your profile, demographic data, content and files, and general location data (such as the city or state).
Public Forums: Our Services provide Teachers and Parents the opportunity to share information on a variety of topics with other MYTUTORPOD Users through public forums (the “Public Forums”). Use of the Public Forums is entirely voluntary. But please be aware that any information you include in the Public Forums will become available to all MYTUTORPOD Users without restriction.We do not systematically monitor the content of information that is published in the Public Forums. Any information published in Public Forums becomes available to the public.
Messages: Learners can message Teachers, Parents can message each other, and Parents and Teachers can message each other using the Service. Parents have access to messages between their Learners and Teachers.After publishing, posting, or messaging, we have no control over how such information is used or its further dissemination. We urge you to think carefully about what, if any, Personal Data you share with others on our Service.CHOICES ABOUT HOW WE USE AND DISCLOSE YOUR INFORMATIONWe strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:
Mobile Identifier and Permission Controls: iOS and Android operating systems provide privacy options in your device settings. You can limit tracking and/or reset the advertising identifiers and change permissions regarding push notifications and access to your camera and photos.
Email Web Beacons: Most email clients have settings which allow you to prevent the automatic downloading of images, including web beacons, which prevents the automatic connection to the web servers that host those images.
Do Not Track: Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser. While we do not currently support Do Not Track signals, we treat the data of everyone who comes to our site in accordance with this Privacy Statement, whatever their Do Not Track setting.
The security of your personal information is very important to us. We use physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. We store all information you provide to us behind firewalls on our secure servers.
The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access of Class/Calls you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information via the Internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Sites. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Sites.
Except as otherwise permitted or required by applicable law or regulation, we will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. Under some circumstances we may anonymize your personal information so that it can no longer be associated with you. We reserve the right to use such anonymous and de-identified data for any legitimate business purpose without further notice to you or your consent.
CHILDREN UNDER THE AGE OF 13
We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact and if we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 13, please contact us at firstname.lastname@example.org
ACCESSING AND CORRECTING YOUR PERSONAL INFORMATION
It is important that the personal information we hold about you is accurate and current. Please keep us informed if your personal information changes. By law you have the right to request access to and to correct the personal information that we hold about you.
You can review and change your personal information by Contacting us at email@example.com
If you want to review, verify, correct, or withdraw consent to the use of your personal information you may also send us an email at firstname.lastname@example.org to request access to, correct, or delete any personal information that you have provided to us. We cannot delete your personal information except by also deleting your user account. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect. We may charge you a fee to access your personal information, however, we will notify you of any fee in advance.
We may request specific information from you to help us confirm your identity and your right to access, and to provide you with the personal information that we hold about you or make your requested changes. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you, or we may have destroyed, erased, or made your personal information anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons why, subject to any legal or regulatory restrictions.
We will provide access to your personal information, subject to exceptions set out in applicable privacy legislation. Examples of such exceptions include:
Information protected by solicitor-client privilege.
Information that is part of a formal dispute resolution process.
Information that is about another individual that would reveal their personal information or confidential commercial information.
Information that is prohibitively expensive to provide.
If you are concerned about our response or would like to correct the information provided, you may contact us at email@example.com
Do California residents have specific Privacy Right?
California Civil Code Section 1798.83, also known as the “Shine The Light” law, permits our users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information (if any) we disclosed to third parties for direct marketing purposes and the names and addresses of all third parties with which we shared personal information in the immediately preceding calendar year. If you are a California resident and would like to make such a request, please submit your request in writing to us using the contact information provided below.
We will make sure the data is not publicly displayed on the Services, but please be aware that the data may not be completely or comprehensively removed from all our systems (e.g., backups, etc.).
WITHDRAWING YOUR CONSENT
Where you have provided your consent to the collection, use, and transfer of your personal information, you may have the legal right to withdraw your consent under certain circumstances. To withdraw your consent, if applicable, contact us at firstname.lastname@example.org . Please note that if you withdraw your consent, we may not be able to provide you with a particular product or service. We will explain the impact to you at the time to help you with your decision.
CONTACT INFORMATION AND CHALLENGING COMPLIANCE
Address: 55 Village Centre Place, Suite 200, Mississauga, ON L4Z 1V9, Canada
We have procedures in place to receive and respond to complaints or inquiries about our handling of personal information, our compliance with this policy, and with applicable privacy laws. To discuss our compliance with this policy please contact us using the contact information listed above.
Last update date:18-Nov-2023